Frequently Asked Questions (FAQs)

1. How do I place an order?
Simply browse our website, add your chosen items to the cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.

2. What payment methods do you accept?
We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express (Amex)
  • Apple Pay
  • Google Pay
  • Clearpay (pay in 4 interest-free installments)
  • Klarna (pay later or in installments)

All payments are securely processed.

3. How long will delivery take?
Standard delivery across the UK usually takes 2–7 business days. We’ll send you tracking details once your order has been dispatched.

4. How much does shipping cost?
Shipping is FREE across the UK for standard orders. Any special shipping options will be calculated at checkout. Check our homepage for current offers and promotions.

5. Can I return my order?
Yes, items can be returned within 30 days of receiving your order, provided they are unused, in their original packaging, and in original condition. Please see our [Returns & Refund Policy] for full details.

6. Do you offer exchanges?
Currently, we do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.

7. What if I receive a damaged or wrong item?
We’re very sorry if this happens! Please contact us at info@bedpoint.co.uk or call 07361 633142 within 48 hours of delivery with photos of the issue, and we’ll resolve it quickly, either with a replacement or a full refund.

8. How do I choose the right size?
Please refer to our sizing guide on each product page. If you’re unsure, contact us before placing your order — our team is happy to help.

9. Do you run sales or promotions?
Yes! We regularly run sales, promotions, and offer discount codes. Subscribe to our newsletter or follow us on social media to stay updated.

10. How can I contact customer support?
You can reach us at:
Bed Point® (a trading name of MGIK Group Ltd)
Registered address: 101 Barlow Road, Levenshulme, Manchester, M19 3AH, United Kingdom
Email: info@bedpoint.co.uk
Phone: 07361 633142
Website: www.bedpoint.co.uk

We’re here to ensure your shopping experience is smooth and your new bed or mattress meets your expectations.